Welcome to our FAQs page where you can find answers to common questions about our site. Whether you're looking for information on shipping, returns, payment options, or any other aspect of our e-commerce store, we've got you covered. Browse our FAQs to get the information you need, and feel free to reach out to our customer support team if you need further assistance.
GOT A QUERY ?
WE HAVE SOLUTIONS FOR YOU… Happy to be Helpful.
ORDER INFORMATION
You can follow the below steps to place an order:
1. Select the desired product
2. Add the item to your shopping bag.
3. Click on “Proceed to Checkout” option.
4. Login with your account details or register yourself or enter your billing details directly to proceed with your order placement.
5. Enter the shipping address and select a payment mode to proceed with the payment.
6. Click “Place Order” and complete the payment.
7. On a successful order placement, an Order ID will be generated and you will receive an Order confirmation e-mail.
Where can I login to my account?
At the top bar on our website, you will see an option to "LOGIN". Click on it and you will be further guided to the "customer login" pop-up. Enter your registered e-mail address and password to proceed with the login process.
No, it is not mandatory to register with JS Fashion. but you can log in to our website by using your own social account (Google and Facebook). It will help you keep track of your order record, your invoice, and your wishlist.
By logging in, our site will save you the hassle of entering your details every time you shop with us.
We do accept orders over the phone. If you face any difficulty while placing an order through our website, feel free to get in touch with us through e-mail, WhatsApp, or phone. We’re always there to resolve your issues, and we’ll be glad to do so.
All products will have different delivery days. It will depend from state to state and region to region. After dispatching the product In Maharashtra, it can take 2-4 days and the rest of India can take 4–7 days to deliver products.
PAYMENT AND OTHER INFORMATION
Yes, For online payment we used Razorpay payment gateway. Thousands of businesses trust Razorpay to accept payments. They process millions of transactions in over 100 currencies from across the globe every day.
Yes, you can change or cancel any order on jsfashion.in within 24 hours of the order being placed, if you have placed the order by mistake or changed your mind and are looking for another product.
You have to make a product opening parcel clear video and a clear photo of the damaged product. which you have to be sent on email or on WhatsApp as per your convenience.
Mostly, we will not ship the wrong product because we check all products before shipping to the customer. In the event that a product ordered is not available, we first confirm with the customer for a similar product or different product as per customer choice, and then we ship the product.
If a customer still receives a different product, we will change or refund as per the customer's convenience.
You can track your order easily. On the top bar you can see "Order Tracking". You can click and fill in details like order ID and your billing email ID. Both are important pieces of information for tracking your order.